Description :

Job Title: Merchant Onboarding Support Manager
Location: Mumbai, Mulund
Experience: 2-4 Years

As a Merchant Onboarding Support Manager, you will work closely with various internal teams such as sales, compliance, risk management, and technical support. You will also serve as the primary point of contact for merchants during the onboarding process, ensuring they have a smooth, satisfying experience and are set up for long-term success.

Key Responsibilities:

Merchant Acquisition:

Develop and implement strategies to attract and onboard new merchants to the platform.
Identify target markets and industries for merchant acquisition and create tailored approaches for each.
Collaborate with sales and marketing teams to generate leads and convert them into onboarded merchants.

Onboarding Process Management:

Design and streamline the onboarding process, minimizing friction and maximizing efficiency.
Coordinate with internal teams (compliance, risk, tech) to ensure smooth integration of merchants onto the platform.
Implement industry best practices and standards to maintain consistency across the onboarding process.

Relationship Management:

Act as the primary point of contact for merchants throughout their onboarding journey.
Build strong, long-term relationships with merchants, understanding their business needs and providing ongoing support.
Represent merchants’ interests within the organization, ensuring their feedback is heard and addressed.

Compliance and Risk Management:

Ensure compliance with regulatory requirements, internal policies, and industry standards during the onboarding process.
Conduct due diligence and risk assessments on potential merchants to prevent fraud and ensure compliance.
Stay updated with regulatory changes in the payments industry and integrate new requirements into the onboarding process.

Performance Monitoring and Optimization:

Track key onboarding metrics such as conversion rates, time to onboard, and merchant satisfaction.
Use data analysis to identify areas for improvement in the onboarding process and implement necessary changes.
Monitor the performance of onboarded merchants to ensure they are successful and address any issues promptly.

Qualifications:

Bachelor’s degree in Business, Finance, or related field (Master’s degree preferred).
Proven experience (2-4 years) in merchant onboarding or similar roles within the payments or fintech industry.
Strong knowledge of regulatory requirements and compliance standards in the payments sector.
Excellent communication, interpersonal, and relationship management skills.
Analytical mindset with the ability to analyze data and make informed decisions to optimize the onboarding process.
Strong project management skills, with the ability to prioritize tasks and manage multiple stakeholders.
Familiarity with payment processing technologies and platforms is a plus.