Description :

Job Title: Customer Relationship Executive  

Location: Marine Drive, Mumbai  

Experience Required: 5-8 years  

Salary 5-6LPA

Job Overview:  

We are seeking an experienced Customer Relationship Executive (CRE) with 5-8 years of experience in client relations, ideally from the luxury sector. The role involves managing high-net-worth (HNI) clients, handling inquiries, and coordinating client visits to provide an exceptional customer experience.

Key Responsibilities:  

- Attend to client inquiries from various channels such as ads, references, and marketing activities.  

- Validate and record client information, ensuring it meets internal criteria.  

- Schedule and coordinate client visits to the experience center, providing tours when needed.  

- Act as the point of contact between clients and design teams for initial discussions.  

- Manage follow-ups, reschedule visits, and keep internal teams updated on client interactions.  

- Maintain diligent records of client meetings and visits.

What We’re Looking For:  

- Bachelor’s/Master’s degree with 5-8 years of experience in client relations.  

- Proven experience handling HNI clients, ideally in the luxury sector.  

- Strong communication, interpersonal, and organizational skills.  

- Proficiency in Microsoft Office and basic ERP systems.  

- Detail-oriented, with a passion for delivering exceptional client service.