Description :

Responsibilities

• Inbound Call Handling:
  • Answer incoming calls on the company's toll-free number in a timely manner.
  • Address customer inquiries, provide product information, and resolve issues efficiently.
• Outbound Calls:
  • Make outbound calls to follow up on pending customer queries, orders, and quotations.
  • Conduct courtesy calls to gather feedback and ensure customer satisfaction.
• Sales Pitch:
  • Deliver engaging sales pitches to potential customers, promoting Print Mark's products and services.
  • Identify upselling and cross-selling opportunities to maximize sales.
• Customer Relationship Management:
  • Build and maintain positive relationships with customers through clear communication.
  • Maintain accurate records of customer interactions and transactions.
• Targets and Reporting:
  • Achieve weekly and monthly sales targets set by the sales manager.
  • Submit regular reports on call outcomes and customer feedback.
• Product Knowledge:
  • Stay up-to-date on Print Mark's products and services to effectively address customer inquiries.
  • Participate in training sessions to enhance product knowledge and sales techniques.