Description :

Educational Qualification

Should have minimum qualification of any of the following:

• B.E. / B. Tech. (C.S.E. / I.T. / E.C.E.)
• Master of Computer Application (MCA)
• Master of Science in Computer Science (M.Sc.-CS)
• Master of Science in Information Technology (M.Sc.-IT)

Desired Skills.

• Should have the local knowledge (languages/geographical) of the State along with excellent communication skills.

Experience

• Minimum 3 years of working experience related to IT Project Coordination, Team Management and Mobile/Web Application Support
• Good understanding of Mobile/Web Application Technology and the support system for the similar technologies.
• Should have managed a team of minimum 10+
• Candidates with government project experience should be preferred.

Responsibilities

• Providing IT Application & support for Web / Mobile Applications to various users / stakeholder departments, such as Police, Transport, Highways, Health, etc. at State level
• Co-ordination with the Hardware Vendors / Annual Maintenance Contract (AMC) Providers for any hardware related issues & escalate to Project Management Unit
• Submission of weekly report to Project Management Unit on progress of the iRAD Project.
• Regular review of all the services delivered under iRAD Project and help in resolution of operational issues, if any, at State level
• Ensuring the technical infrastructure is working round the clock at State level
• Co-ordination with Helpdesk Team for resolution of any technical failure
• Training to other stakeholders, as and when required
• Coordination with different stakeholders to take care of their issues, requests & requirements, functional clarifications, queries, application usage etc. related to iRAD Web / Mobile App
• Creation of different documents like Preparation of the feedback & Status Report and Issue Tracker for submission to the Project Management Unit
• Co-ordination with NIC officials and follow escalation procedures to the next level support
• Co-ordination and follow up with application management team for bug resolution and closure.
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Document technical knowledge in the form of notes and manuals
• Talk to users of the stakeholder departments through a series of actions, either via phone, e-Mail, etc. until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate teams
• Provide prompt and accurate feedback to users
• Ensure all issues are properly logged
• Prioritize and manage several open issues
• Follow up with users to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Visiting Stakeholder departments and giving hands on training to the officials whenever required.