Description :

Educational Qualification

Should have minimum qualification of any of the following:

• Diploma in Computer Engineering
• Diploma in Electronics & Communication Engineering
• Bachelor of Computer Application
• Bachelor of Science in Computer Science
• Bachelor of Science in Information Technology
• Bachelor’s Degree in any Discipline with a minimum of 1-year Diploma in Computer / Information Technology

Desired Skills

• Should have the local knowledge (languages/geographical) of the State/District along with excellent communication skills.

Experience

•  Minimum 2 years of working experience related to software technical support particularly in Mobile & Web Applications.
• Should have proficient in communication with the government officials and able to demonstrate and train on web/mobile application.
• Ready to travel and must have his/her own conveyance (2 wheeler).

Responsibilities

•  Facilitate installation and commissioning of hardware & peripherals deployed at all the designated offices in district level
• To diagnose and troubleshoot software and hardware problems and help users to install applications and programs
• Providing IT Application & support for Web / Mobile Applications to various users / stakeholder departments, such as Police, Transport, Highways, Health, etc. at district level
• Preparation of the Status Report and Issue Tracker for submission to the state level coordinator
•  Co-ordination with the Hardware Vendors / Annual Maintenance Contract (AMC) Providers for any hardware related issues & escalate to State Level Coordinator
•  Submission of weekly report to State Technical Support Engineer / Coordinator on progress of iRAD Project or any officer designated for implementation of the iRAD Project by the State at district level
• Regular review of all the services delivered under iRAD Project and help in resolution of operational issues, if any, at district level
• Be the first point of escalations for any failure in the performance of the service
•  Escalating to any officer designated for implementation of the iRAD Project by the State at district level for cases for which services have been delayed
• Ensuring the technical infrastructure is working round the clock at district level
• Co-ordination with Helpdesk Team for resolution of any technical failure
•  Visiting Stakeholder departments and giving hands on training to the officials within the district.