Description :

Job Location: Bhopal (Madhya Pradesh)

Experience: 0-1 years

Education: (B.E. / B.Tech) or (PG in IT /CS or Equivalent)

Skills Required

• A deep knowledge of the operations of a customer care department in an organization
• Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally
• Creative problem solving skills
• Capacity to work both as an individual and as a team
• Excellent organizational and time management ability
• Highly self-motivated, willing to learn and quick adaptation to new processes within less time frame
• Basic computer knowledge with MS-Office, and effective browsing skills

Responsibilities

• To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc
• Ensuring timely and professional responses to all complaints, requests and queries received
• Research and compilation of answers for informational requests from customers
• Proper recording and scrutiny of the complaints received
• Efficient dealing of complaints to completion and enabling satisfaction of customer
• Rendering useful administrative support to other members of the customer care team