Description :

Job Location: Ambala

Experience:  10-15 years

Salary: Not Disclosed

Education: B.E/B.Tech/Any Post Graduate

Army Background mandatory

Job Description

The Center Manager is responsible for overseeing the operations and overall management of a designated center or facility. They play a vital role in ensuring the efficient functioning of the center, maintaining a high level of customer satisfaction, and achieving business objectives. The specific responsibilities and duties may vary depending on the nature of the center, such as a fitness center, community center, educational institution, or healthcare facility. However, the following job description provides a general overview of the role:

Operational Management:

• Develop and implement operational policies, procedures, and protocols to ensure smooth day-to-day operations of the center.
• Manage the facility's resources effectively, including personnel, equipment, supplies, and budgetary allocations.
• Ensure compliance with health, safety, and security regulations, as well as any applicable legal requirements.
• Coordinate with various departments or teams within the center to streamline workflows and optimize efficiency.
• Staff Leadership and Development:
• Recruit, train, supervise, and evaluate center staff members, fostering a positive and productive work environment.
• Delegate tasks and responsibilities, provide guidance and support, and promote teamwork among employees.
• Conduct regular staff meetings, training sessions, and performance reviews to facilitate professional growth and enhance employee performance.
• Customer Service and Relations:
• Ensure exceptional customer service by maintaining a welcoming and helpful atmosphere within the center.
• Address customer concerns, inquiries, and complaints promptly and effectively, striving to exceed their expectations.
• Develop and implement strategies to attract new customers and retain existing ones, focusing on customer satisfaction and loyalty.

Financial Management:

• Develop and manage the center's budget, including revenue generation, expense control, and financial reporting.
• Identify opportunities for revenue growth and cost optimization, making data-driven decisions to achieve financial targets.
• Monitor financial performance, analyze variances, and implement corrective actions as necessary.
• Marketing and Promotion:
• Collaborate with marketing or public relations teams to create and execute marketing campaigns, advertising initiatives, and promotional events.
• Utilize various channels, such as social media, websites, newsletters, and local partnerships, to raise awareness and drive traffic to the center.
• Maintain a strong presence in the local community, building relationships with key stakeholders and identifying partnership opportunities.
• Strategic Planning:
• Develop long-term strategic plans and objectives for the center, aligning them with the overall organizational goals.
• Conduct market research and analysis to identify trends, assess competition, and adapt strategies accordingly.
• Monitor industry developments and best practices to identify opportunities for innovation and improvement.
• Qualifications and Requirements:
• A bachelor's degree in business administration, management, or a related field is preferred.
• Proven experience in a managerial or supervisory role, preferably in a similar industry or setting.
• Strong leadership, communication, and interpersonal skills to effectively manage a diverse team and interact with customers, staff, and stakeholders.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Sound financial acumen and the ability to interpret and analyze financial data.
• Proficiency in using computer software and systems relevant to the position.
• Flexibility to work evenings, weekends, and holidays as required by the center's operating hours.