Description :

Title - Customer Service Executive

Exp - 5 - 10 years

Location - Delhi

Job Description

Responsibilities:

Customer Interaction:

• Handle incoming customer inquiries via phone, email, chat, or in-person.
• Provide accurate and timely information to customers regarding products, services, and policies.
• Assist customers in making informed decisions by understanding their needs and preferences.

Problem Resolution:

• Address and resolve customer complaints or issues in a professional and efficient manner.
• Collaborate with other departments to ensure prompt resolution of complex issues.
• Document customer interactions and solutions for future reference.

Product Knowledge:

• Stay updated on product features, specifications, and industry trends.
• Educate customers about product functionality, usage, and best practices.

Communication:

• Communicate effectively with customers, colleagues, and other departments.
• Provide clear and concise information through written and verbal communication.

Customer Feedback:

• Collect and analyze customer feedback to identify areas for improvement.
• Share feedback with the relevant teams to enhance products and services.

Sales Support:

• Collaborate with the sales team to provide support in processing orders, handling returns, and addressing customer inquiries related to sales.

Documentation:

• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Generate reports on customer service performance as needed.

Qualifications:

Education:

• A high school diploma is typically required; a degree in business or a related field may be preferred.

Experience:

• Prior experience in customer service or a related field is an advantage.

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to convey complex information in a clear and understandable manner.