Description :

Title - Center Manager

Exp - 2 - 10 years

Location - Bhopal/Dodi/Jaipur

Job Description

Responsibilities:

Operational Leadership:

• Oversee the day-to-day operations of the center, ensuring efficient and effective processes.
• Develop and implement operational policies and procedures to enhance productivity and customer satisfaction.
• Monitor key performance indicators (KPIs) and take corrective actions as needed.

Team Management:

• Recruit, train, and manage center staff, fostering a positive and collaborative work environment.
• Conduct regular performance evaluations, provide feedback, and implement professional development plans.
• Ensure adequate staffing levels to meet operational requirements.

Customer Service:

• Maintain a strong focus on delivering excellent customer service.
• Address customer inquiries, concerns, and escalations promptly and professionally.
• Implement strategies to enhance the overall customer experience.

Financial Management:

• Develop and manage budgets, ensuring financial goals are met.
• Monitor expenses, revenue, and profitability, and implement cost-control measures when necessary.

Facility Maintenance:

• Oversee the maintenance and cleanliness of the center facilities.
• Coordinate with relevant departments to address maintenance and repair needs.

Compliance:

• Ensure compliance with all relevant laws, regulations, and company policies.
• Keep abreast of industry standards and implement best practices.

Marketing and Outreach:

• Collaborate with marketing teams to promote center services and programs.
• Develop and implement strategies to attract new clients and retain existing ones.

Reporting:

• Generate regular reports on center performance, including financial reports, customer feedback, and operational metrics.
• Provide updates to senior management on key achievements, challenges, and opportunities.

Training and Development:

• Coordinate training programs for staff to enhance their skills and knowledge.
• Stay informed about industry trends and incorporate relevant training initiatives.

Requirements:

Education:

• Bachelor’s degree in Business Administration, Management, or a related field.

Experience:

• Proven experience in a managerial role, with a track record of successfully leading teams.
• Experience in customer service, operations management, or a related field.

Leadership Skills:

• Strong leadership and decision-making skills.
• Ability to motivate and inspire a diverse team.

Communication:

• Excellent communication and interpersonal skills.
• Ability to interact effectively with customers, staff, and senior management.

Organizational Skills:

• Exceptional organizational and multitasking abilities.
• Attention to detail and a focus on maintaining a well-organized center.

Problem-Solving:

• Ability to identify challenges and implement effective solutions.
• Proactive approach to problem-solving.

Tech Savvy:

• Proficient in using office software and management tools.
• Familiarity with technology relevant to the center’s operations.