Description :

      Title - Desktop Support Engineer

      Exp - 1 - 5 years

      Location - Delhi

      Key Responsibilities:

1. Provide technical support to end-users via phone, email, chat, or in person.
2. Diagnose and resolve hardware, software, and networking issues for desktops, laptops, printers, and other peripherals.
3. Install, configure, and upgrade operating systems and software applications.
4. Set up and configure new desktops, laptops, and mobile devices.
5. Perform routine maintenance tasks such as system updates, antivirus scans, and data backups.
6. Collaborate with other IT teams to escalate and resolve complex issues.
7. Document support activities, solutions, and procedures for knowledge sharing.
8. Train end-users on basic troubleshooting techniques and best practices.
9. Maintain an inventory of hardware, software licenses, and equipment.
10. Stay up-to-date with emerging technologies and industry trends.

Requirements:

1. Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
2. Proven experience as a Desktop Support Engineer or similar role.
3. Strong knowledge of Windows and/or macOS operating systems.
4. Familiarity with Microsoft Office Suite and other common desktop applications.
5. Experience troubleshooting hardware, software, and networking issues.
6. Excellent problem-solving and communication skills.
7. Ability to work independently and prioritize tasks effectively.
8. Customer-focused attitude with a commitment to delivering high-quality support services.