Description :

Working Days : 6

Rotation Shifts

Overview: We are seeking a dynamic and experienced Team Lead to oversee our Telesales team in our BPO department. The ideal candidate will have a proven track record in telesales, strong leadership skills, and the ability to drive performance to achieve sales targets.

Responsibilities:

• Lead and motivate a team of telesales representatives to achieve sales targets and KPIs.
• Provide ongoing coaching, training, and development to team members to enhance their sales skills and product knowledge.
• Monitor and evaluate individual and team performance, providing regular feedback and implementing corrective actions as needed.
• Develop and implement sales strategies to maximize revenue and customer acquisition.
• Conduct regular performance reviews and goal-setting sessions with team members.
• Collaborate with other departments to ensure seamless operations and customer satisfaction.
• Handle escalated customer inquiries or issues in a timely and professional manner.
• Prepare and analyze sales reports to identify trends and opportunities for improvement.

Requirements:

• Bachelor's degree or equivalent experience.
• Proven experience in telesales, preferably in a BPO environment.
• Previous experience in a leadership or supervisory role. Also have extensive experience of handling a team of 20-22 resources
• Should have hands on experience on roaster and dashboard making, managing other operations such as manpower planning, shrinkage, hiring and handling attrition, etc
• Should have knowledge of chat and voice process.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire team members to achieve goals.
• Excellent problem-solving and decision-making abilities.
• Proficiency in Microsoft Office and CRM software.
• Flexibility to work in a fast-paced and dynamic environment.

Benefits:

• Competitive salary and bonus structure.
• Health insurance and retirement benefits.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.