Description :

Title - Center Manager

Exp - 5 - 8 years

Location - Delhi

Job Description

Strategic Planning: Collaborate with senior management to develop operational strategies that align with the organization's overall goals and objectives.

Process Improvement: Identify areas for process improvement and efficiency gains within operations, and develop and implement solutions to optimize workflow and productivity.

Resource Allocation: Manage the allocation of resources, including personnel, equipment, and materials, to ensure efficient operations and cost-effectiveness.

Quality Control: Implement quality control measures to ensure that products or services meet established standards and customer expectations.

Inventory Management: Oversee inventory levels, including monitoring stock levels, forecasting demand, and coordinating inventory replenishment.

Supplier Management: Develop and maintain relationships with suppliers and vendors, negotiate contracts and agreements, and ensure timely delivery of goods and services.

Risk Management: Identify potential risks to operations and develop strategies to mitigate them, ensuring business continuity and resilience.

Compliance: Ensure compliance with relevant regulations, industry standards, and company policies and procedures.

Performance Monitoring: Establish key performance indicators (KPIs) to measure operational performance, analyze data, and generate reports to inform decision-making.

Team Leadership: Provide leadership and direction to the operations team, including hiring, training, coaching, and performance management.

Customer Service: Collaborate with customer service teams to ensure timely and effective resolution of customer issues and inquiries related to operations.

Continuous Improvement: Foster a culture of continuous improvement within the operations team, encouraging innovation, creativity, and learning.

Communication: Communicate effectively with stakeholders at all levels of the organization, including senior management, employees, and external partners, to ensure alignment and transparency.

Budget Management: Develop and manage budgets for operational activities, monitoring expenses and identifying opportunities for cost savings.

Project Management: Lead or participate in cross-functional projects aimed at improving operational efficiency, implementing new processes or systems, or addressing specific business needs.