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Telecaller Delhi

  • Prakhar Consulting Group
  • Delhi
Skills : Telecaller, Telecalling, Voice process, inbound calls, outbound calls, Customer Service, Database Management, Follow-up Calls

Description :

 Job Title: Telecaller

Job Location: Okhla Phase 1

Experience: 1 year and above

Educational Qualification: Graduation

Working Hours: As per rotation, from 9:30 AM to 6:30 PM

Job Description:

We are hiring Telecallers to join our dedicated team. As a Telecaller, you will be responsible for contacting customers to schedule service appointments, follow up on service requests, and provide exceptional customer service over the phone.

Responsibilities:

  • Contact customers via phone to schedule service appointments and confirm appointment details.
  • Follow up with customers to remind them of upcoming service appointments and ensure their satisfaction with our services.
  • Respond to customer inquiries and provide information about our services, pricing, and promotions.
  • Maintain accurate records of customer interactions and service appointments in the database.
  • Collaborate with service advisors and technicians to coordinate service appointments and resolve customer issues.
  • Meet or exceed daily, weekly, and monthly targets for appointment scheduling and customer satisfaction.
  • Handle customer complaints and escalate unresolved issues to the appropriate department for resolution.
  • Adhere to company policies and procedures, including privacy and confidentiality guidelines.

Job Overview

  • Posted date : 2024-04-23
  • Location : Delhi
  • Vacancy : 10
  • Job nature : Full Time
  • Salary : 0 - 2 LPA
  • Job Shift : Morning

Company Information

Prakhar Consulting Group

  • Name: Sahasha Namdeo
  • Web :
  • Email: info@pcginternational.in