Description :

 Job Title: Telecaller

Job Location: Okhla Phase 1

Experience: 1 year and above

Educational Qualification: Graduation

Working Hours: As per rotation, from 9:30 AM to 6:30 PM

Job Description:

We are hiring Telecallers to join our dedicated team. As a Telecaller, you will be responsible for contacting customers to schedule service appointments, follow up on service requests, and provide exceptional customer service over the phone.

Responsibilities:

• Contact customers via phone to schedule service appointments and confirm appointment details.
• Follow up with customers to remind them of upcoming service appointments and ensure their satisfaction with our services.
• Respond to customer inquiries and provide information about our services, pricing, and promotions.
• Maintain accurate records of customer interactions and service appointments in the database.
• Collaborate with service advisors and technicians to coordinate service appointments and resolve customer issues.
• Meet or exceed daily, weekly, and monthly targets for appointment scheduling and customer satisfaction.
• Handle customer complaints and escalate unresolved issues to the appropriate department for resolution.
• Adhere to company policies and procedures, including privacy and confidentiality guidelines.