Description :

Title - IT Account Manager

Exp = 3 - 8 years

Location - Delhi 

Job Description: 

Role Overview: The IT Account Manager serves as the primary point of contact for existing clients, ensuring their needs are met and fostering long-term relationships. This role involves understanding clients' business objectives, coordinating with internal teams to deliver solutions, and identifying opportunities for upselling or cross-selling IT products and services.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with existing clients, acting as their trusted advisor within the organization.
• Understand clients' business objectives, challenges, and priorities to provide relevant IT solutions and services.
• Regularly engage with clients through meetings, calls, and emails to address inquiries, provide updates, and gather feedback.
• Serve as a liaison between clients and internal teams to ensure the timely delivery of services and resolution of any issues.

Account Growth and Retention:

• Identify opportunities to expand the scope of services offered to existing clients based on their evolving needs and objectives.
• Collaborate with internal sales and technical teams to develop proposals and presentations for upselling or cross-selling IT solutions.
• Monitor client satisfaction and proactively address any concerns or issues to ensure retention and loyalty.
• Develop and execute account plans to achieve growth targets and maximize revenue from existing clients.

Strategic Planning:

• Analyze market trends, industry developments, and competitor activities to identify opportunities for account growth.
• Work closely with clients to understand their long-term strategic goals and align IT solutions to support their objectives.
• Provide insights and recommendations to clients on emerging technologies and best practices to enhance their business operations.

Contract Management:

• Manage contract renewals and negotiations with existing clients, ensuring favorable terms and conditions for both parties.
• Coordinate with legal and finance teams to review and finalize contracts, amendments, and service level agreements.
• Maintain accurate records of client contracts, agreements, and communication for reference and reporting purposes.

Team Collaboration:

• Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of services to clients.
• Communicate client requirements, expectations, and feedback to internal stakeholders to facilitate alignment and proactive response.
• Provide guidance and support to junior team members, sharing insights and best practices for account management.