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IT Account Manager

  • Prakhar Softwares Solutions Pvt.Ltd
  • Delhi
Skills : Client Relationship Management ,Team Collaboration, Contract Management ,Strategic Planning ,Analytical Skills ,Communication Skills

Description :

Title - IT Account Manager

Exp = 3 - 8 years

Location - Delhi 

Job Description: 

Role Overview: The IT Account Manager serves as the primary point of contact for existing clients, ensuring their needs are met and fostering long-term relationships. This role involves understanding clients' business objectives, coordinating with internal teams to deliver solutions, and identifying opportunities for upselling or cross-selling IT products and services.

Key Responsibilities:

Client Relationship Management:

  • Build and maintain strong relationships with existing clients, acting as their trusted advisor within the organization.
  • Understand clients' business objectives, challenges, and priorities to provide relevant IT solutions and services.
  • Regularly engage with clients through meetings, calls, and emails to address inquiries, provide updates, and gather feedback.
  • Serve as a liaison between clients and internal teams to ensure the timely delivery of services and resolution of any issues.

Account Growth and Retention:

  • Identify opportunities to expand the scope of services offered to existing clients based on their evolving needs and objectives.
  • Collaborate with internal sales and technical teams to develop proposals and presentations for upselling or cross-selling IT solutions.
  • Monitor client satisfaction and proactively address any concerns or issues to ensure retention and loyalty.
  • Develop and execute account plans to achieve growth targets and maximize revenue from existing clients.

Strategic Planning:

  • Analyze market trends, industry developments, and competitor activities to identify opportunities for account growth.
  • Work closely with clients to understand their long-term strategic goals and align IT solutions to support their objectives.
  • Provide insights and recommendations to clients on emerging technologies and best practices to enhance their business operations.

Contract Management:

  • Manage contract renewals and negotiations with existing clients, ensuring favorable terms and conditions for both parties.
  • Coordinate with legal and finance teams to review and finalize contracts, amendments, and service level agreements.
  • Maintain accurate records of client contracts, agreements, and communication for reference and reporting purposes.

Team Collaboration:

  • Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of services to clients.
  • Communicate client requirements, expectations, and feedback to internal stakeholders to facilitate alignment and proactive response.
  • Provide guidance and support to junior team members, sharing insights and best practices for account management.

Job Overview

  • Posted date : 2024-04-24
  • Location : Delhi
  • Vacancy : 4
  • Job nature : Full Time
  • Salary : Not Disclosed
  • Job Shift : Morning

Company Information

Prakhar Softwares Solutions Pvt.Ltd

Prakhar Softwares Solutions is a CMMI Level 3 , ISO 9001:2015, ISO 27001:2013 certified company dealing in multiple projects including software development, Staffing Management, Recruitment Process Outsourcing, E-governance. We have 10 offices across India and working for various e-governance projects of National Importance.

  • Name: Sahasha Namdeo
  • Web : prakharsoftwares.com
  • Email: info@prakharsoftwares.com