Description :

Title - IT Problem  Manager

Exp = 3 - 8 years

Location - Delhi

Job Description: 

1. Incident Management: Lead the resolution of critical IT incidents by coordinating with relevant teams, escalating when necessary, and ensuring timely resolution to minimize business impact.
2. Problem Identification: Analyze recurring IT incidents to identify underlying problems and root causes.
3. Problem Prioritization: Prioritize IT problems based on severity, impact, and business priorities to effectively allocate resources and address critical issues first.
4. Problem Resolution: Develop and implement solutions to resolve identified IT problems, collaborating with cross-functional teams to ensure successful implementation.
5. Change Management: Assess the impact of proposed changes on IT problems and incidents, and participate in change management processes to minimize disruption to services.
6. Continuous Improvement: Drive continuous improvement initiatives by implementing preventive measures and process enhancements to reduce the frequency and impact of IT problems.
7. Documentation: Maintain accurate records of IT problems, incidents, and resolutions in the IT service management system for future reference and analysis.
8. Reporting: Generate regular reports on IT problem management metrics, trends, and performance indicators to stakeholders and senior management.
9. Knowledge Sharing: Share knowledge and best practices with IT teams to build their problem-solving capabilities and improve overall incident response and resolution times.
10. Vendor Management: Collaborate with external vendors and service providers to resolve IT problems and leverage their expertise to enhance problem management processes.