Description :

Title -IT Support Manager

Exp = 3 - 8 years

Location - Delhi

Job Title: IT Support Manager

Job Summary: The IT Support Manager is responsible for leading and managing a team of IT support specialists to ensure the smooth operation of the organization's IT infrastructure. This role involves overseeing the day-to-day activities of the IT support team, providing technical expertise, implementing best practices, and ensuring high levels of customer satisfaction.

Responsibilities:

Team Management:

• Lead and mentor a team of IT support specialists.
• Assign tasks, set priorities, and ensure timely completion of projects.
• Conduct performance evaluations and provide feedback to team members.
• Foster a collaborative and positive work environment.

Technical Support:

• Provide technical guidance and assistance to team members.
• Troubleshoot and resolve complex IT issues escalated from the support team.
• Ensure timely resolution of IT service requests and incidents.
• Maintain documentation of IT processes, procedures, and troubleshooting steps.

Infrastructure Management:

• Oversee the maintenance and optimization of IT infrastructure, including hardware, software, networks, and servers.
• Coordinate with other IT teams (such as network administrators and system administrators) to ensure seamless operation of systems.
• Implement and enforce security measures to protect the organization's data and systems.

Vendor Management:

• Evaluate and manage relationships with third-party vendors and service providers.
• Negotiate contracts and agreements for IT products and services.
• Monitor vendor performance and ensure compliance with service level agreements.

User Support and Training:

• Serve as a point of escalation for user support issues.
• Develop and deliver training programs to enhance end-user IT skills and knowledge.
• Act as a liaison between the IT department and other departments to understand their needs and provide appropriate solutions.

Continuous Improvement:

• Identify opportunities for process improvements and efficiency gains within the IT support function.
• Implement best practices and standards to optimize IT service delivery.
• Stay updated on emerging technologies and industry trends to recommend innovative solutions.