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IT Support Manager

  • Prakhar Softwares Solutions Pvt.Ltd
  • Delhi / NCR
Skills : Continuous Improvement ,User Support and Training ,Vendor Managemen ,Team Management

Description :

Title -IT Support Manager

Exp = 3 - 8 years

Location - Delhi

Job Title: IT Support Manager

Job Summary: The IT Support Manager is responsible for leading and managing a team of IT support specialists to ensure the smooth operation of the organization's IT infrastructure. This role involves overseeing the day-to-day activities of the IT support team, providing technical expertise, implementing best practices, and ensuring high levels of customer satisfaction.

Responsibilities:

Team Management:

  • Lead and mentor a team of IT support specialists.
  • Assign tasks, set priorities, and ensure timely completion of projects.
  • Conduct performance evaluations and provide feedback to team members.
  • Foster a collaborative and positive work environment.

Technical Support:

  • Provide technical guidance and assistance to team members.
  • Troubleshoot and resolve complex IT issues escalated from the support team.
  • Ensure timely resolution of IT service requests and incidents.
  • Maintain documentation of IT processes, procedures, and troubleshooting steps.

Infrastructure Management:

  • Oversee the maintenance and optimization of IT infrastructure, including hardware, software, networks, and servers.
  • Coordinate with other IT teams (such as network administrators and system administrators) to ensure seamless operation of systems.
  • Implement and enforce security measures to protect the organization's data and systems.

Vendor Management:

  • Evaluate and manage relationships with third-party vendors and service providers.
  • Negotiate contracts and agreements for IT products and services.
  • Monitor vendor performance and ensure compliance with service level agreements.

User Support and Training:

  • Serve as a point of escalation for user support issues.
  • Develop and deliver training programs to enhance end-user IT skills and knowledge.
  • Act as a liaison between the IT department and other departments to understand their needs and provide appropriate solutions.

Continuous Improvement:

  • Identify opportunities for process improvements and efficiency gains within the IT support function.
  • Implement best practices and standards to optimize IT service delivery.
  • Stay updated on emerging technologies and industry trends to recommend innovative solutions.

Job Overview

  • Posted date : 2024-05-02
  • Location : Delhi / NCR
  • Vacancy : 4
  • Job nature : Full Time
  • Salary : Not Disclosed
  • Job Shift : Morning

Company Information

Prakhar Softwares Solutions Pvt.Ltd

Prakhar Softwares Solutions is a CMMI Level 3 , ISO 9001:2015, ISO 27001:2013 certified company dealing in multiple projects including software development, Staffing Management, Recruitment Process Outsourcing, E-governance. We have 10 offices across India and working for various e-governance projects of National Importance.

  • Name: Sahasha Namdeo
  • Web : prakharsoftwares.com
  • Email: info@prakharsoftwares.com