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IT Service Desk Director

  • Prakhar Softwares Solutions Pvt.Ltd
  • Delhi / NCR
Skills : Leadership and Management,Service Delivery,Customer Relationship Management,Technical Expertise,Budget and Resource Management

Description :

Title - IT Service Desk Director

Exp = 3 - 8 years

Location - Delhi

Responsibilities:

Leadership and Management:

  • Lead, mentor, and motivate a team of IT service desk professionals.
  • Develop and implement strategies to optimize team performance and efficiency.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Foster a collaborative and inclusive team culture that promotes innovation and continuous improvement.

Service Delivery:

  • Oversee the day-to-day operations of the IT service desk, ensuring timely resolution of incidents and service requests.
  • Develop and maintain service level agreements (SLAs) to meet or exceed customer expectations.
  • Monitor service desk metrics and KPIs to identify trends, issues, and opportunities for improvement.
  • Implement best practices and ITIL frameworks to streamline service delivery processes.

Customer Relationship Management:

  • Serve as the primary point of contact for escalated customer issues and inquiries.
  • Establish and maintain strong relationships with key stakeholders across the organization.
  • Gather feedback from customers to identify areas for service improvement and implement action plans accordingly.

Technical Expertise:

  • Stay abreast of emerging technologies and industry trends relevant to IT service management.
  • Provide technical guidance and support to service desk staff as needed.
  • Collaborate with other IT teams to resolve complex technical issues and ensure seamless service delivery.

Budget and Resource Management:

  • Develop and manage the IT service desk budget, including forecasting and cost control measures.
  • Allocate resources effectively to meet service desk objectives and priorities.
  • Evaluate and recommend investments in technology, tools, and training to enhance service desk capabilities.

Job Overview

  • Posted date : 2024-05-08
  • Location : Delhi / NCR
  • Vacancy : 3
  • Job nature : Full Time
  • Salary : Not Disclosed
  • Job Shift : Morning

Company Information

Prakhar Softwares Solutions Pvt.Ltd

Prakhar Softwares Solutions is a CMMI Level 3 , ISO 9001:2015, ISO 27001:2013 certified company dealing in multiple projects including software development, Staffing Management, Recruitment Process Outsourcing, E-governance. We have 10 offices across India and working for various e-governance projects of National Importance.

  • Name: Sahasha Namdeo
  • Web : prakharsoftwares.com
  • Email: info@prakharsoftwares.com