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IT Service Desk QA Director

IT Service Desk QA Director
  • Prakhar Softwares Solutions Pvt.Ltd
  • Delhi / NCR
Skills : IT Service Desk,Quality Assurance,Monitoring,Improvement,Customer Satisfaction,Training

Description :

Title - IT Service Desk  QA Director

Exp = 3 - 8 years

Location - Delhi

Responsibilities:

  1. 1.Implement and maintain QA standards for the IT service desk.
  2.  
  3. 2.Monitor service desk interactions to ensure compliance with QA criteria.
  4.  
  5. 3.Identify trends and areas for improvement through regular audits.
  6.  
  7. 4.Provide feedback and training to service desk agents.
  8.  
  9. 5.Collaborate with IT leadership to enhance service desk performance.
  10.  
  11. 6.Analyze customer feedback to improve service desk operations.
  12.  
  13. 7.Drive initiatives to streamline processes and improve resolution times.
  14.  
  15. 8.Liaise with other IT departments to resolve escalated issues.

Job Overview

  • Posted date : 2024-05-10
  • Location : Delhi / NCR
  • Vacancy : 3
  • Job nature : Full Time
  • Salary : Not Disclosed
  • Job Shift : Morning

Company Information

Prakhar Softwares Solutions Pvt.Ltd

Prakhar Softwares Solutions is a CMMI Level 3 , ISO 9001:2015, ISO 27001:2013 certified company dealing in multiple projects including software development, Staffing Management, Recruitment Process Outsourcing, E-governance. We have 10 offices across India and working for various e-governance projects of National Importance.

  • Name: Sahasha Namdeo
  • Web : prakharsoftwares.com
  • Email: info@prakharsoftwares.com