Description :

Title - IT Service Desk Trainer

Exp = 3 - 8 years

Location - Delhi

Responsibilities:

1. 1.Develop comprehensive training materials for IT service desk staff encompassing manuals, presentations, videos, and online courses.
2.  
3. 2.Deliver engaging training sessions covering topics such as customer service, technical troubleshooting, and system utilization to new hires and existing staff.
4.  
5. 3.Conduct regular assessments to gauge training effectiveness and pinpoint areas for enhancement.
6.  
7. 4.Collaborate with IT leadership to identify training needs and devise customized learning plans.
8.  
9. 5.Provide ongoing coaching and support to service desk staff to boost their performance.
10.  
11. 6.Stay updated with industry trends and integrate relevant knowledge into training programs.
12.  
13. 7.Aid in the onboarding process for new service desk team members, ensuring a smooth transition into their roles.
14.  
15. 8.Act as a subject matter expert on IT service desk processes, offering guidance as required.
16.  
17. 9.Cultivate a positive learning environment that fosters continuous growth among service desk staff.
18.  
19. 10.Maintain accurate records of training activities and employee progress.