Skills : IT Service Desk,Training and Development,Customer Service,Technical Troubleshooting,Instructional Design,Coaching and Mentoring,
Description :
Title - IT Service Desk Trainer
Exp = 3 - 8 years
Location - Delhi
Responsibilities:
- 1.Develop comprehensive training materials for IT service desk staff encompassing manuals, presentations, videos, and online courses.
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- 2.Deliver engaging training sessions covering topics such as customer service, technical troubleshooting, and system utilization to new hires and existing staff.
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- 3.Conduct regular assessments to gauge training effectiveness and pinpoint areas for enhancement.
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- 4.Collaborate with IT leadership to identify training needs and devise customized learning plans.
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- 5.Provide ongoing coaching and support to service desk staff to boost their performance.
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- 6.Stay updated with industry trends and integrate relevant knowledge into training programs.
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- 7.Aid in the onboarding process for new service desk team members, ensuring a smooth transition into their roles.
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- 8.Act as a subject matter expert on IT service desk processes, offering guidance as required.
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- 9.Cultivate a positive learning environment that fosters continuous growth among service desk staff.
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- 10.Maintain accurate records of training activities and employee progress.