Description :

Title - Application Support Engineer

Experience = 3 - 8 years

Location - Delhi

Job Description:

• Application Support: Provide 1st and 2nd line support for enterprise applications, ensuring minimal downtime and optimal performance.
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• Incident Management: Monitor, track, and resolve incidents in a timely manner, adhering to SLAs and maintaining high levels of customer satisfaction.
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• Root Cause Analysis: Conduct thorough investigations into recurring issues to identify and mitigate root causes.
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• User Training: Assist in the creation and delivery of training materials to help end-users maximize the functionality of applications
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• Configuration & Maintenance: Assist in the configuration, upgrade, and maintenance of applications, including testing new releases and patches.
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• Collaboration: Work closely with development, QA, and infrastructure teams to ensure seamless integration and deployment of applications.
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• Documentation: Maintain comprehensive documentation for application configurations, procedures, and issue resolution processes.
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• Continuous Improvement: Identify opportunities to improve application performance and reliability and contribute to process improvements.
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• Security Compliance: Ensure all applications are compliant with security policies and best practices.