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Application Support Engineer

  • Prakhar Softwares Solutions Pvt.Ltd
  • Delhi / NCR
Skills : Application Support,ncident Management,Root Cause Analysis,Configuration & Maintenance,SQL,Scripting,Monitoring Tools

Description :

Title - Application Support Engineer

Experience = 3 - 8 years

Location - Delhi

Job Description:

  • Application Support: Provide 1st and 2nd line support for enterprise applications, ensuring minimal downtime and optimal performance.
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  • Incident Management: Monitor, track, and resolve incidents in a timely manner, adhering to SLAs and maintaining high levels of customer satisfaction.
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  • Root Cause Analysis: Conduct thorough investigations into recurring issues to identify and mitigate root causes.
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  • User Training: Assist in the creation and delivery of training materials to help end-users maximize the functionality of applications
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  • Configuration & Maintenance: Assist in the configuration, upgrade, and maintenance of applications, including testing new releases and patches.
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  • Collaboration: Work closely with development, QA, and infrastructure teams to ensure seamless integration and deployment of applications.
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  • Documentation: Maintain comprehensive documentation for application configurations, procedures, and issue resolution processes.
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  • Continuous Improvement: Identify opportunities to improve application performance and reliability and contribute to process improvements.
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  • Security Compliance: Ensure all applications are compliant with security policies and best practices.

Job Overview

  • Posted date : 2024-08-29
  • Location : Delhi / NCR
  • Vacancy : 4
  • Job nature : Full Time
  • Salary : Not Disclosed
  • Job Shift : Morning

Company Information

Prakhar Softwares Solutions Pvt.Ltd

Prakhar Softwares Solutions is a CMMI Level 3 , ISO 9001:2015, ISO 27001:2013 certified company dealing in multiple projects including software development, Staffing Management, Recruitment Process Outsourcing, E-governance. We have 10 offices across India and working for various e-governance projects of National Importance.

  • Name: Sahasha Namdeo
  • Web : prakharsoftwares.com
  • Email: info@prakharsoftwares.com