Description :

Title - Help Desk Technician

Experience = 3 - 8 years

Location - Delhi

Job Description:

• Provide Tier 1 Support: Respond to and resolve IT support requests from end-users via phone, email, or in-person interactions, ensuring timely and efficient resolution.
• Troubleshooting and Problem-Solving: Diagnose and troubleshoot hardware, software, network, and system issues. Escalate complex problems to higher-level support when necessary.
• System Maintenance: Assist in maintaining and updating IT systems, including desktops, laptops, printers, and mobile devices.
• User Account Management: Create, modify, and deactivate user accounts in various systems, including Active Directory, email, and other business applications.
• Documentation: Maintain accurate records of issues, solutions, and user interactions in the help desk ticketing system.
• Software Installation and Configuration: Install, configure, and update software applications as needed.
• Network Support: Assist with basic network troubleshooting, including connectivity issues, Wi-Fi setup, and VPN support.
• Customer Service: Provide exceptional customer service by communicating clearly and effectively with end-users, ensuring their technical needs are met promptly.
• Training and Support: Educate end-users on best practices, software usage, and IT policies to prevent future issues.
• Collaboration: Work closely with other IT team members to identify and implement improvements to the IT support process.