Description :

Role - A Technical Account Manager

Experience - 2-4 years

Location - New Delhi

A Technical Account Manager  (TAM) is a specialized professional who serves as a bridge between a company's technical teams and its clients. The primary responsibility of a TAM is to provide technical support and expertise to customers, ensuring they get the most out of the company's products or services.

Key Responsibilities:

Assisting customers with product training and advice, including responding to technical customer support issues.

Providing overall technical support to customers and their teams before and after the sales process.

Learning customers’ setup, typical workflows, goals, and how they (can) use your products or services to better serve their tasks and goals.

Helping customers attain value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated.

Assisting sales and marketing with information about product specifications.

Monitoring common technical support questions and creating scripts for handling those support requests at scale.

Writing and editing in-app notifications together with the assigned CS Ops representative.

Skills and Competencies:

Minimum of 1 year of experience in customer service & support, customer operations, product development, account management, or customer success with proven technical expertise.

Customer service skills, ideally IT helpdesk experience.

Good communication skills and ability to maintain conversations with clients in a diplomatic and goal-focused manner.

High emotional intelligence and empathy skills.

Ability to monitor customer activity and create reports.

Expert IT&C knowledge and capabilities, ability to learn new software tools on the job, and ability to provide customer training on those tools.