Description :

Profile: Collection Team leader

Experience: 1 year - 5 year 

The Role

# You Will Be Responsible For. Team leader should supervise the debt collection Team on a real-time basis

#Handling NPA & Write off cases on a case-to-case basis

#Communicating with Field Officers advocates & Senior Management

#Resolving Disputes with regards to Tele callers and field officers

#Preparing various reports on daily, weekly, and monthly basis

#Assisting team members in achieving collection goals. Training, managing, and developing a strong collection team. Following company procedures policies & regulations. Monitoring field officersFeedbacks, Daily Collection, Notices & Warrants

#Motivating team members & collectors to ensure they meet operational goals

#Ideal Profile. Requirement. Minimum qualification: Graduate. Prior MIS Executive experience candidate will be preferable

#Ability to remain calm while managing day-to-day activity. Provides excellent monitoring of collection staff. Ensures field staff meets or beats daily collections goals.

#Able to work flexible hours including evenings and weekends. Coordinates collection activity to work toward goals.