Description :

Job Title: WFM (Senior Executive)
Department: Workforce Management (WFM)
Sub-Department: Digital Channel
Location: Chennai

Duties & Responsibilities:

• Advanced proficiency in MS Excel/Google Sheets, including:
  • Pivot Tables
  • V-Lookup/X-Lookup
  • Index/Match
  • Ability to create charts and graphs
• Strong knowledge of call center operations.
• Exhibit leadership, analytical, and problem-solving skills.
• Strong interpersonal and communication skills.
• Exceptional organizational skills with attention to detail and follow-through.
• Ability to adapt to change and demonstrate innovation.
• Superior technical, information-management, and decision-making skills.
• Ability to work efficiently in a fast-paced, dynamic environment.
• Adherence to all organizational policies and procedures.
• Strong ability to interact effectively with employees across all levels and diverse backgrounds.
• Rational decision-making abilities with strong planning and monitoring for results.
• Knowledge of VBA Macro or other scripting languages is a plus.
• Familiarity with Access and SQL is an added advantage.
• Flexibility to work on Sundays, if required.

Minimum Requirements:

Educational Qualifications:

• Post-secondary or university education, preferably with a technical background (mathematical or statistical courses are desirable).

Years of Experience:

• 1 years of experience in a call center environment.
• 1+ years of experience in Workforce Management (WFM) is required.

Additional Skills:

• Good command of English and Tamil.

Other Specifications:

• 1+ years of experience with WFM tools is required.